We are pleased to offer shipping services to all 50 states from our location in Dallas, Texas. We utilize UPS 2Day Airmail and take great care in packaging your items with an abundance of bubble wrap. To ensure prompt delivery, we currently ship only from Monday to Wednesday. Please consider this schedule when making your purchase, as it helps to minimize the chances of your sea moss gel being in transit over the weekend. Kindly note that shipping times may vary depending on your state. We invite you to check our reviews, as our customers appreciate the quality of our packaging.
Important: Please be aware that we are unable to ship to PO boxes. If you provide a PO box as your shipping address, we will have to refund your order. We apologize for any inconvenience caused.
Shipping Timeframe: Upon placing your order, please allow for a processing time of 5-7 business days. Once your order has been processed, it will be shipped via UPS 2Day Air. It's worth mentioning that during busy periods like the holiday season and due to the impact of COVID-19, shipping delays may occur. To account for this, we freeze all sea moss gel before shipping to ensure it remains fresh and viable even during extended shipping times.
Expedited Shipping: Regrettably, we are unable to provide expedited shipping options at this time. Each product is freshly made to order, and once your order has completed the 5-7 business day processing time, it will be shipped via UPS 2Day Air. Please note that UPS delivery times can range from 2-7 business days due to the ongoing effects of COVID-19. We want to assure you that all orders are carefully frozen and packaged to maintain their quality throughout transit.
International Shipping: At present, we exclusively ship our products within the United States and to U.S. territories. Rest assured, if and when we expand our shipping capabilities internationally, we will make an announcement.
Order Updates: Once an order has been placed, we regret to inform you that we are unable to make any updates or changes. To safeguard our customers, we do not retain credit card information, which prevents us from editing purchased products. If you have any inquiries regarding your order, please promptly email us at support@theseaofgold.com with your order number clearly stated in the subject line.
Damaged Orders: We sincerely apologize if your order arrives damaged. If this unfortunate event occurs, please contact us immediately via email. Kindly provide your order number and attach pictures of the damaged product so that we can assist you accordingly.
Incorrect Products: Should you receive the wrong product in your order, please notify us right away by sending an email to support@theseaofgold.com. In the subject line, please include your order number, and kindly attach a picture of the products you received. We will work closely with you to rectify the situation and ensure your satisfaction.
Shipment Delays: Please note that we cannot delay the shipment of an order once it has been placed. All orders are shipped in the sequence they are received. Therefore, we kindly request that you consider your availability to receive the package when finalizing your order.
Returns & Refunds: All sales are final. As our products are perishable, we are unable to accept returns or offer refunds. However, if you encounter any issues with a damaged or defective item from your order placed on www.theseaofgold.com, please contact us within 24 hours of receiving your package. We will make every effort to work together with you to resolve any concerns. We recommend inspecting your shipment upon arrival to ensure no damage occurred during shipping. Any claims for damaged products must be submitted within 24 hours of package receipt.
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